{"id":6629,"date":"2018-05-07T10:24:26","date_gmt":"2018-05-07T08:24:26","guid":{"rendered":"https:\/\/toelthester.dk\/?page_id=6629"},"modified":"2025-02-10T20:58:15","modified_gmt":"2025-02-10T19:58:15","slug":"trading-conditions","status":"publish","type":"page","link":"https:\/\/toelthester.dk\/en\/handelbetingelser\/","title":{"rendered":"Trading conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Terms and conditions for T\u00f8lthester ApS<\/strong><\/p>\n<p><strong>www.t\u00f8lthester.dk is owned by<\/strong><\/p>\n<p><strong>T\u00f8lthester ApS<\/strong><br \/>\nRodelundvej 44<br \/>\n8680 Rep<\/p>\n<p>Mobile number: +45-22214454<br \/>\njesper@vengedalen.dk<br \/>\nCVR: 23948516<br \/>\nYear of establishment: 2014<\/p>\n<p>Bank connection:<br \/>\nNykredit Aarhus<br \/>\nReg 8117- Account 03122381<\/p>\n<p><strong>Payment<\/strong><br \/>\nThe possible payment methods via Epay are Visa, Visa electron, Maestro, American Express, JCB and Mastercard.<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6623\" src=\"https:\/\/toelthester.dk\/wp-content\/uploads\/2018\/05\/Epay-alle-betal-logoer1.jpg\" alt=\"\" width=\"189\" height=\"24\" srcset=\"https:\/\/toelthester.dk\/wp-content\/uploads\/2018\/05\/Epay-alle-betal-logoer1.jpg 197w, https:\/\/toelthester.dk\/wp-content\/uploads\/2018\/05\/Epay-alle-betal-logoer1-64x8.jpg 64w\" sizes=\"auto, (max-width: 189px) 100vw, 189px\" \/><\/strong><\/p>\n<p><strong>Prices and contracts<\/strong><br \/>\nAll prices are in Danish kroner (DKK) and incl. 25 % VAT, where nothing else is mentioned.<\/p>\n<p><strong>Sales in general<\/strong><br \/>\nThe stated price at the time of ordering is the applicable ordering price. Pick-up goods are invoiced at the current price at the time of ordering, and the price does NOT change either in the event of a price drop or increase.<\/p>\n<p><strong>Reservations<br \/>\n<\/strong>Reservations are made for printing\/typing errors as well as discontinued items and deviations from the written or displayed image.<\/p>\n<p><strong>Delivery time<br \/>\n<\/strong>Your goods will be shipped within 1-3 business days after your order is received by T\u00f8lthester ApS. For special campaign offers such as spring market and Black Friday offers, there may be a delivery time of up to 14 days. Should the item be sold out, there may be a waiting time, and we apologize for that. You will be contacted if this is the case. When the item is shipped, we will send you an email. As soon as the item has been shipped, we will debit the amount from your account.<\/p>\n<p><strong>Shipments<\/strong><br \/>\nWhen you order goods from T\u00f8lthester ApS, you can have your package delivered to your nearest PostNord parcel shop or with PostNord private delivery to your address.<br \/>\nYou choose the shipping method yourself at check out.<\/p>\n<p><strong>Shipping prices<br \/>\n<\/strong>In Denmark: for purchases over DKK 499, shipping is free \u2013 all other shipments cost:<br \/>\n40 kr to PostNord parcel shop<br \/>\nDKK 70.00 with PostNord delivery to private individuals<\/p>\n<p>Shipping to EU countries costs \u20ac9.45, no matter how much the order is.<br \/>\nShipping outside the EU, call or write to T\u00f8lthester ApS and get a price.<\/p>\n<p><strong>If you regret your purchase (right of withdrawal)<\/strong><br \/>\nYou have a 14-day right of cancellation when you shop with us.<br \/>\nThe cancellation period expires 14 days after the day you received your item.<br \/>\nYou must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by sending an email to\u00a0<a href=\"mailto:jesper@vengedalen.dk\">jesper@vengedalen.dk<\/a> In your message, you must make us clearly aware that you wish to exercise your right of withdrawal.<br \/>\nYou cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.<\/p>\n<p><strong>Return<\/strong><br \/>\nYou must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with the return of the item. When returning, you are responsible for ensuring that the item is properly packed. You bear the risk for the item from the time of the item&#039;s delivery.<br \/>\nIf you wish to exchange for a different size, color or other product, T\u00f8lthester ApS will be happy to send you a new product. Shipping for the second shipment is paid by the customer.<\/p>\n<p><strong>Returned goods that do not contain errors<\/strong><br \/>\nWhen the customer returns defective or incorrect goods to T\u00f8lthester ApS, where an error or defect, defined and stated by the customer, is not found, the goods will be returned.<\/p>\n<p><strong>Goods excluded from the right of withdrawal<\/strong><br \/>\nThe following types of goods are exempt from the right of withdrawal: Delivery of goods that have been manufactured according to the consumer&#039;s specifications or have been given a distinct personal touch, including saddles that have been ordered to your home as a customer according to your instructions.<\/p>\n<p><strong>The condition of the item when you send it back<\/strong><\/p>\n<ul>\n<li>You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words \u2013 you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item&#039;s commercial value. In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.<\/li>\n<li>If you have taken the item into use, you must expect us to offset the estimated decrease in value with the refund, the decrease in value is assessed from time to time. Products such as saddles and blankets are put into use when they are placed on the horse.<\/li>\n<\/ul>\n<p><strong>Refund of the purchase amount<\/strong><\/p>\n<ul>\n<li>If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery that we offer), without undue delay and in any event no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement.<\/li>\n<li>We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.<\/li>\n<\/ul>\n<p>We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.<br \/>\nIf you regret the purchase, the item must be sent to:<\/p>\n<p>T\u00f8lthester ApS<br \/>\nRodelundvej 44<br \/>\n8680 Rep<br \/>\nYou can also cancel the purchase by giving a clear message and delivering it personally to the above address.<\/p>\n<p><strong>What should I send back?<\/strong><br \/>\nYou must attach a copy of the order confirmation.<br \/>\nNote! We do not receive packages sent by cash on delivery.<\/p>\n<p><strong>If there is something wrong with the product (right of complaint)<\/strong><br \/>\nThe provisions of the Sales Act on defects can be applied to the purchase of goods.<br \/>\nWhen you shop at www.t\u00f8lthester.dk you of course have <strong>24 months right of complaint<\/strong>. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.<br \/>\nIt is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.<\/p>\n<p><strong>How soon should I advertise?<\/strong><br \/>\nYou must advertise within a &quot;reasonable time&quot; after you have discovered the lack of the item. If you complain within two months of discovering the defect, the complaint will always be timely.<\/p>\n<p><strong>We will refund reasonable shipping costs<\/strong><br \/>\nIf the complaint is justified, we will of course refund your (reasonable = Post Danmark&#039;s list prices) shipping costs.<\/p>\n<p><strong>The item is sent to:<\/strong><br \/>\nHorses of carriage<br \/>\nRodelundvej 44<br \/>\n8680 RY<\/p>\n<p><strong>We need the following information when you send the item to us<\/strong><br \/>\nWhen returning the item, please state the problem in as much detail as possible:<br \/>\nNote! We do not receive packages sent by cash on delivery or similar.<br \/>\nRemember that the item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.<\/p>\n<p><strong>What we do with your personal information (personal data policy)<\/strong><br \/>\nIn order for you to enter into an agreement with us, we need the following information: Name, Address, Telephone number and Email address.<br \/>\nWe register your personal data with the aim of being able to deliver the goods to you.<br \/>\nThe personal data is registered with T\u00f8lthester ApS and stored for five years, after which the information is deleted.<br \/>\nWhen personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.<br \/>\nThe CEO of T\u00f8lthester ApS has access to the information registered about you. We do not store customer information encrypted.<br \/>\nInformation provided to T\u00f8lthester ApS is not disclosed or sold in any way to third parties, and we do not register any sensitive personal information.<br \/>\nAs a registered user of T\u00f8lthester ApS, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights according to the Danish Personal Data Act and inquiries in this regard should be directed to T\u00f8lthester ApS via e-mail to <a href=\"mailto:jesper@vengedalen.dk\">jesper@vengedalen.dk<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Access to complaints<\/strong><br \/>\nIf you want to complain about your purchase, you must contact Jesper Purup at email jesper@vengedalen.dk If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Are you in doubt?<\/strong><br \/>\nIf any questions arise, T\u00f8lthester recommends that you contact <a href=\"mailto:jesper@vengedalen.dk\">jesper@vengedalen.dk<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Terms and conditions for T\u00f8lthester ApS www.t\u00f8lthester.dk is owned by T\u00f8lthester ApS Rodelundvej 44 8680 Ry Mobil...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6629","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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